Transaction Safety:

We use a Stripe payment service. Stripe has been audited by a PCI-certified auditor and is a certified PCI Level 1 Service Provider. This is the most rigorous level of certification in the payment industry.

All the information you submit on this website is processed through an encryption system called Secure Socket Layer (SSL). When you visit a secure page, your browser will display a message indicating that the document you have requested is secure and that the information you submit on that page is encrypted to ensure its confidentiality; the address of that page will begin with 'HTTPS'.

When purchasing online, the payment page is sent to Stripe's verification service, so Northern Blue Flooring does not hold the submitted banking information in their systems.

Even though we employ industry-standard means to protect our website and your personal information, you should remain vigilant with your personal information at all times. The measures we implement are appropriate to the type of information we collect.

While we take every measure to ensure your digital security, we cannot guarantee that your browser is as secure, so we encourage you to be careful when browsing the web.

For more information on privacy, visit Northern Blue Flooring's privacy policy.

General Questions

Where are you located?

We are a Canadian company, based 100% online. Our head office is located in Toronto, Ontario.

How do I know if you've received my order?

Upon placing your order, you will receive a confirmation email. This means that your payment has been received and that we have received your order. You will then receive a second email to inform you of the status of your order.

Is the confirmation email considered an official receipt?

No, the order confirmation informs you that the order has been received, an official invoice will be available in your account and emailed to you when your items have been shipped or picked up at one of our pick-up locations.

Can I place an order from a mobile device?

Absolutely, our site is available in mobile version and all functions remain the same!

Where do you source your products?

We have an established supplier here in the GTA from which we dispatch our shipments.

Do you provide plan evaluation and material estimates?

Although we have accessible experts, we remain an online-based company. As such, it is not possible for our experts to travel to your location, and we cannot vouch for the measurements. We encourage you to provide accurate measurements by a professional, and we can provide what you need.

How do I close my account?

Write to us at and we will respond back to you.

How do I request the erasure of my personal information?

Write to us at and we will respond back to you.


Payment, pricing policy and promotion

While every effort has been made to maintain the prices shown, we reserve the right to correct prices when necessary and to substitute or discontinue any item that is no longer available. We reserve the right to correct technical or display errors. The prices advertised are based on the region you are in. The price is accurate as of the date posted, but is subject to change without notice.

Best price policy

If you find the same product on a competitor's website at a lower price, we can match that price. Simply email us at with the link to the item or quote. When we validate that it meets the criteria we will proceed with the price match. The product must be available, the price must be in Canadian dollars and the shipping cost must be listed and available for your area. If the shipping cost is not posted online, please provide a quote that includes the cost.

What payment methods are accepted?

The following payment methods are accepted:

- Mastercard, Visa and Amex

- Interac Transfer or Direct Transfer (Send a request to

Are taxes included in the price listed on the site?

The price on the site does not include taxes, the total amount of taxes depends on the province in which you make your transaction. The total price including taxes will be displayed at the last step of the payment.

I added a product to my cart, but I still don't see my discount. Why is that?

Please provide your discount code at the time of purchase to get the discounted rate.

Shipping and Delivery

About Express delivery

Our delivery service provides fast delivery time, unfortunately, it is not possible to select express delivery or to pay an additional fee for it. If you have specific requests regarding delivery times, please send your requests to our customer service team, and they will be able to confirm if it is possible to proceed with your demand.

What are the delivery options?

Option #1: Parcel Delivery

Your order will be shipped by Canada Post or a similar carrier. The order will generally be shipped within 24 hours of placing the order. Your tracking number will be emailed to you once the order has been shipped.

Option #2: Schedule Delivery

Your order will be shipped using a specialized carrier for heavy and bulky items. When your order is ready, we will contact you to schedule the exact delivery date. You must be present on-site for this type of delivery

How long will it take to ship my order?

The average time from order placement to delivery is 3-9 business days. However, for special orders, please allow for an extended delivery time of 1 to 3 weeks.

In alignment with common industry practices, Northern Blue Flooring offers special order items, which may have a delivery timeline ranging from 1 to 3 weeks. It should be noted that fulfillment of specific orders is contingent upon stock availability. In cases where Northern Blue Flooring is unable to fulfill an order due to stock constraints, alternative solutions or refunds may be provided, depending on the particular circumstances.

What are the shipping costs?

We provide service at a flat shipping rate of $99.

Are there any shipping restrictions?

It is not possible to ship to a P.O. box, it is necessary to enter a complete address. It is your responsibility to ensure that specialized carriers have access to your garage or driveway at the time of delivery.

Where do you ship from?

We have an established supplier here in the GTA from which we dispatch our shipments.

What do I do if my package does not arrive when it is supposed to?

If your delivery is delayed or if delivery delays apply, you can contact customer service to have a close follow-up of the delivery. You can contact us via email with your order number and a short description of the problem.

How do I track my order?

Your order information is available on the Track My Order page in your account. If the information you are looking for is not there, you can contact customer service directly, and they will give you an accurate status of your order. You can contact them via online chat or email  with your order number and a short description of the problem.

What happens if the product I ordered is out of stock?

We try to keep the inventory status as accurate as possible, however, it is possible that the item you ordered is out of stock. In this case, you will be contacted promptly and given the option of proceeding with the order and waiting for it to be returned to inventory, or proceeding with the cancellation and full refund of the order. We will never proceed without notifying you.

Does delivery require a signature?

Orders for small and oversized packages are delivered to your door with no signature required.

Orders for large and heavy items delivered by a specialized carrier require your presence and a signature at the time of delivery.

What if I want a signature delivery?

For a delivery with a signature required, you must select the option for scheduled delivery, we will contact you before proceeding with the delivery and a specialized carrier will take care of your order. You must be on site for this type of delivery and proof of delivery will be required.

Can I have the items delivered to my home?

We provide delivery to homes within our service area.

Returns and Refunds

Can I cancel my order?

It is possible to cancel an order under certain conditions. If the order is not considered a special order and if the order has not been shipped, we can proceed with the cancellation. You must contact us promptly if you wish to cancel your order so that we can act immediately.

Is shipping refundable?

No. When returning an order, the original shipping charge is non-refundable since the order was delivered initially and this charge was applied to the original shipment.

What are the return costs?

For Flooring and other pallet orders, a 20% restocking fee in addition to the shipping costs associated with the return will be deducted from the total refund amount. Pickup and transportation of the order will be arranged by Northern Blue.

Return procedure

In order to proceed with a return, you must first become aware of our return policy and validate that your request is eligible. Then, simply email with your order number, pictures of your items, and the reason for the return, and we will open the request.

Return follow-up

Return times are approximately 2–3 weeks, if you would like to have the status of your return request, please send a message to

Refund Status

Once the return is completed, we will process the return and verify the condition of the items. If everything is in good condition, we will proceed with the refund on the original payment method. The amount of the refund will reflect the fees agreed upon at the beginning of the return.

Non-returnable items

Special orders cannot be returned, refunded, or cancelled. You will be informed of this policy before proceeding with the order, and we request your authorization. Once this policy is accepted, the order will be placed.